Bodog Customer Service
EMAIL: service@bodog.eu Bodog doesn’t offer live chat, which sucks. Live chat’s usually the fastest and most effective form of communication. That said, I’ve contacted Bodog many times over. Cole's Notes - Rock-a-Bye Baby - Corporate Culture and Customer Service by Cole Turner, Bodog.com CEO I can seldom attend any industry function these days without being asked for my insight into. That led us to rate their customer service as fair to middling. Along with a fantastic FAQ section, they're still viable help options, but Bodog is now fully up to date with a LIVE Chat feature. Manned 24/7, by a professional client care staff, assistance with opening an account, banking queries, or placing a bet, is always just a simple click. Bodog Help Center. How Can We Help You? Clear Show Customer Service Racebook Poker Sportsbook Please choose an option to continue. Please enter your message. Please enter a message to continue. Bodog gives you three easy ways to reach their customer service team when you have an issue or a question. You can contact them via live chat, email, or the telephone. On many other online sportsbooks and casinos, you may see one or two contact methods.
- Reliable customer service.
- Great poker room and casino.
- Fast payouts.
Bodog is still going strong as one of the safest and most recognizable offshore sportsbooks. They’re not as big as they used to be, but they still have an impressive sportsbook with attainable bonuses. They have an extensive betting menu that covers all major sports as well as niche markets like eSports and rugby, each with a solid selection of betting props. Bodog also has a fully-fledged casino and poker room, so if you want to step outside of the sports realm during off-season you won’t come up short looking for ways to stay entertained.
Note: Bodog accepts Canadian-based players. If you are a US resident, we recommend you try out 🇺🇸 Bovada 🇺🇸, which offers a near identical product and similar odds.
Bodog Bonuses
While Bodog hasn’t reinvented the wheel with the bonuses they offer, the promotions are enough to get you up and running at a great rate. Once you place your first deposit with Bodog, it’s processed almost immediately, and you can be wagering within 30 minutes. Find out which bonus suits you below.
- Sign-Up Bonus: 100% up to $200
- Refer-a-Friend Bonus: 200% of friend’s first deposit up to $100
- Bitcoin Sports Bonus: 100% up to $300
Sign-Up Bonus
Bodog boasts a 100% sign-up bonus for new customers at a time when 100% bonuses are going out of style with sportsbooks. With this promo, you can redeem up to $200 on your first deposit. The rollover recently changed to 5x, which is still moderately obtainable and one of the lowest rollovers available from sportsbooks.
Refer-a-Friend Bonus
Bodog’s referral program rewards you with 200% of your friends first deposit up to $100, and for every friend that makes their first deposit with Bitcoin, you can get an extra $25. Being that the refer-a-friend promotion doesn’t have a limit on the number of friends you can refer, you can get unlimited bonuses. The rollover over is 5x for sports and horses, 40x for the casino. Here’s a helpful tip to get your friends interested: Remind them that they can earn up to $1,800 in welcome bonuses!
Bitcoin Bonus
Bodog favors Bitcoin bettors with a 100% Bitcoin sports bonus up to $300. Though named a “sports” bonus, this promotion is valid for use at the racebook and casino as well. The rollover requirements for each are as follows: 5x for sports, 5x for the racebook, and 30x for the casino. Capitalize on this offer with the bonus code BOSBITCOIN100.
Rewards Program
Bodog has a 14-level rewards program that functions on a play-to-earn basis. You get points for bets placed in the sportsbook and racebook, and also for the games you play at the casino and poker room. As you play, you earn reward and tier points; it’s the tier points that move you through the program levels, increasing your cashback percentage with each tier. Whereas reward points can be redeemed as cash bonuses that can be used almost anywhere on the site.
Alternative Bodog Bonuses
In addition to the substantial sportsbook bonuses, Bodog has several promotions outside of sports for casino and poker bettors and Bitcoin enthusiasts. They appeal to all ranges and types of bettors in the industry. Here are the top alternative bonuses:
- Casino Bonus: 100% up to $600
- Bitcoin Casino Bonus: 150% up to $900
Earn up to $600 on Bodog’s casino welcome bonus, that’s 100% that they’ll match on any player that sets up an account with Bodog casino. There is a 25x rollover deposit attached to this casino bonus. Another neat feature with Bodog’s casino is that ability to earn double rewards on featured games, they are “A Night with Cleo” and “New Blackjack”.
Bodog further rewards casino players by offering a casino-specific Bitcoin bonus. With the promo code BOCBITCOIN150, you can get a 150% match bonus up to $900 by simply making a Bitcoin deposit.
Banking at Bodog
Though Bodog only has a select few banking options, the few are thoroughly reliable. They’re quick to address and fix concerns with depositing your money and withdrawing your winnings. As a sister-site to Bovada, Bodog is held to a high standard and they work hard to maintain the positive banking experience for their bettors.
Deposit Options
Bodog keeps it simple and safe with conventional deposit methods ranging from Bitcoin, Bitcoin Cash, credit cards, and direct bank transfers. Though the options are more limited than other sportsbooks, you can easily add funds to your account using any of the listed deposit options.
How To Contact Bodog
Get started with Bodog deposits using the following info:
- Minimum Deposit: $10
- Payment Options: Visa, Mastercard, Bitcoin, Bitcoin Cash, Bank Transfer
- Supported Currencies: USD, CAD, BTC
The minimum deposit with Bodog is $10 if you choose to use Bitcoin. Bodog also accepts Visa, Mastercard where the minimum deposit is $20. We tested out the credit card route and haven’t had any problems at all. Find the full deposit details below:
| Depositing Options | Minimum Deposit | Maximum Deposit |
| Bitcoin | $10 | $5,000 |
| Bitcoin Cash | $10 | $5,000 |
| Credit Card | $20 | $1,500 |
| Direct Bank Transfer | $20 | $1,499 |
Payout Options
Bodog went through a rough patch a few years ago in the payout department, but they have since straightened out all the issues. Now Bodog’s payouts are prompt and reliable, find the payout times below:
Bodog Customer Service Phone Number
- Bitcoin: Up to 15 minutes
- Bitcoin Cash: Up to 15 minutes
- Check by Courier: Up to 15 business days
When it comes to withdraws at Bodog, Bitcoin and Bitcoin Cash have the smallest minimum withdrawal amount of $10, with a $9,500 maximum. For claiming funds from Bodog by check there is a limit of $3,000 in withdrawals and a minimum of $100. Here’s the full breakdown of the minimum and maximum payouts for each withdrawal method:
| Payout Options | Minimum Payout | Maximum Payout |
| Bitcoin | $10 | $9,500 |
| Bitcoin Cash | $10 | $9,500 |
| Check by Courier | $100 | $3,000 |
Sportsbook Features
Bodog offers action on just about any game or event you can think of with a variety of special bets like teasers, if bets, and prop bets. The lines themselves are fair, though sometimes could be out a bit earlier especially for football lines. During popular games, Bodog offers “Bodog Live” in-game betting which can make things more interesting, though typically this doesn’t pay quite as well as a corresponding pre-game bet.
Bodog is continually building out their offerings and has improved in areas they once lacked. They’re a fantastic betting resource for niche props for sports such as the UFC contender series odds, UEFA Champions League qualifying lines, and even Gaelic football odds.
Outside of major sports, you can be entertained by a huge number of odds on US Politics and eSports game lines. From betting on who will become the next US president in the coming election to how many seats will be won by the Democratic or Republican parties, Bodog covers politics extensively. As for eSports, Bodog offers betting lines on Counter Strike, ESL Pro League, Tencent, and Riot League of Legends too.
Bodog promises “4 great products — 1 account,” and they truly follow through with their guarantee. In addition to a sportsbook and racebook, Bodog has one of the better poker rooms and casinos. This a major improvement and a step in the right direction for the ever-growing and evolving sportsbook.
Bodog Site Experience
Despite the ordinary layout, Bodog has one of the most functional betting sites around. Being uncomplicated and clean makes it easy for you to navigate which, in turn, makes you continue to use the site. On top of that, their site is mobile optimized for people who want to bet with their smartphone or tablet. Here’s what else you can expect from using Bodog:
- Betting Interface: Extremely user-friendly
- Mobile Betting: Yes
- Betting App: None
- Live Sports Betting: Yes
- Live Stream: None
The Bodog.eu homepage keeps it simple the top nav only including Sports, Casino, Live Dealer, Poker, and Horses. Once you click into the sportsbook, a secondary bar with the in-season sports listed and an assortment of quick links which are comprised of popular betting events.
Filter options allow you to sort through the betting menu by day, odds format, league, and type of bet. Choose your wager, and it’ll populate in the Bet Slip on the right side of the screen.
Mobile Betting
Mobile betting is another area where Bodog excels. Their smartphone platform is simple to use and, most importantly, fast so you can bet on the move. The full range of betting odds and promotions available on desktop are reflected on the mobile site so you won’t miss anything. Bodog’s mobile site suits Androids, iPhones, iPads, and most tablets.
Live Sports Betting
Bodog’s live in-play betting is superb. In the sportsbook all you need to do is enter the “live” section to access in-play odds. Odds are displayed with a live update as they change throughout an event. The change is indicated by a green increase or red decrease. Overall, it’s a smooth experience for a wide range of sports.
Customer Service
Bodog tries to cater to all varieties of players from beginner to VIP. This versatility is reflected in their commitment to customer service. Let’s dive into our Bodog customer service review below:
- Service Hours: 24/7
- Phone: 1-877-263-6422
- Live Chat: Yes
- Email: service@bodog.eu
- Languages: EN, ES
You can count on Bodog’s phone support to assist you 24/7. They usually pick up without a wait, and never leave you stuck on hold.
Bodog just has one social media outlet — Twitter. You can find updated odds on major sporting events throughout the day with direct links to the odds themselves to make it easier to bet. In terms of customer support, Bodog is responsive on social media, but Twitter isn’t our preferred contact option.
Bodog does have live chat available, but it’s tricky to access. The only way to get to the chat is by clicking “No” at the bottom of the Help section when it asks, “Did you find what you were looking for?”
The chat option is convenient for sorting out basic questions quickly. Email is another great option, and our preferred method, if you’re looking for a quick contact medium.
License Jurisdiction
- Location: Antigua & Barbuda1
- Year established: 2003
Bodog Last Updates & News
- For the latest and greatest betting opportunities at Bodog, simply land on the homepage and look for the section labelled “Trending Events”. In there, bettors will find all the upcoming events worth wagering on from its sportsbook.
- Right now, there is a range of trending events, from Esports LoL: LPL to the WTA Adelaide tennis tournaments! They are constantly changing, so be sure to check them out yourself!
*All bonus offers have different Terms & Conditions. Visit the operator’s web site for full details.
by Cole Turner, Bodog.com CEO
I can seldom attend any industry function these days without being asked for my insight into the Bodog.com marketing machine. While I do admit that we focus very hard on all the fundamentals germane to any industry's world-class marketing machine, my best and most accurate answer to this is sometimes surprising. My standard answer is to take half your current advertising budget and spend that money on improving your customer service. I am convinced that serving your customers properly is, in fact, the only true driver of any business success!
However, I usually never have the opportunity to expand on this or really explain my thinking in this area. I have touched on this in previous articles in my online archive (www.coleturner.com), but will elaborate more on this now. It flows from a core philosophy within the entire Bodog.com Group of companies that there is a hierarchy of importance that is actually an inverted triangle, with our customers at the top and myself at the bottom.
This is an idea we borrowed from a company that most would consider to have a world-class corporate culture: Nordstrom. Since its opening back in 1901, and despite its growth over the years, Nordstrom remains committed to the simple idea of earning the trust of its customers, one customer at a time. In other words, I personally serve the interests of everyone in the organization. I believe that if we are to offer world-class customer service, the right corporate culture must be strongly held by everyone on the team - starting with myself.
You will see some of this in action if you ever attend a Bodog.com group staff party or event. I am intimately involved in all aspects of the planning and management, I am always the first one to attend, and I stand outside and personally greet everyone on our team as they come in the door. I consider these parties a gift to the team from myself personally and the entire organization, so that way everyone who attends is, by definition, my honored guest, and I try to make sure that is exactly how they feel.
The entire process that we go through to make sure this is clear starts with how everyone is hired. It is a rare person that starts working with us who does not have as their first position a role with some interaction with the group we all exist to serve: our customers. Our decisions are based on what is best for our customers. There is no way to make decisions like that unless the decision makers work directly with the customers.
Nearly everyone in any position of management in our organization, including myself (I was the first customer service representative in our organization), and group president, Rob Gillespie, have and still do deal with customer issues personally. Even as we have grown in size to become an organization now with hundreds of employees, we are still religious in our dedication to these principles. We expect everyone at Bodog.com to be a customer service star, so it's usually not something that has to be said.
There are a number of other things we do to make sure that Bodog.com's group culture is right and consistent across many offices (we have three now). We have standardized polices across all offices, like our four big parties every year. One is at Christmas, of course, and one takes place during the slower summer months. But the two that really count are the spring and fall bonus parties.
During the run up to these parties every member of our team is analyzed for our company-wide bonus system and for any deserved raises in base pay. These parties are just the celebration of this process. As good as this process is for most, it can be a mixed blessing for some.
We have a team concept of 'fit' that is strongly held by everyone within our organization. Bodog.com is a special organization to work for and unfortunately not everyone can fit into our team properly. But if they don't fit we know we are not offering our customers the quality that we demand of ourselves.
We have a rule during bonus time that everyone in the organization must qualify for a bonus or they have to be let go. On first read, some might say this sounds kind of cold hearted, but in reality it's actually a net good for everyone. The customers get the biggest win in having so many dedicated team members serving them. The rest of the Bodog.com team is also a big winner in having the ability to work with a group that's all on the same page.
However, it is also true that the person who is let go is also a winner in this process. These are all extremely talented individuals or they would not have been with us from the start. Now they are simply given the opportunity to go out and find a better fit, something that will enrich their lives.
Additionally, we do a number of other things that are great for creating the correct group culture and pride we all need. We spend more money on training programs than anyone else in our industry. We have libraries of books available for anyone to check out and read to develop themselves inside the organization, and we spend a lot of money on physical infrastructure to make our work space a place that everyone likes to come to. For instance, at our head office in lovely San Jose, Costa Rica, we've built a nice New York loft style staff lounge that has a glassed-in smoking area, three free Internet stations, a pool table, a poker table, a foosball table, a bar, a TV lounge, a kitchen, and three washrooms. In addition, this room has vaulted ceilings and panoramic views of the mountains and central valley (and amazing sunsets). Everyone working for us at this location is free to use anything they want, during their breaks, for example, or before or after they start their shift! s.
All this feel-good stuff would not really have the desired effect, however, without a central point of reference for our corporate culture. The company mission statement provides this. Although the following was created to be an internal only document, I am repeating it in its entirety here to make sure my point is clear:
Our Mission:
To bring high quality, entertaining online gaming to everyone in the world!
Our Aspiration:
To be the best and most-loved online brand in the world!
Our Values:
We believe:
In a commitment to the excellence of our customer's experience.
That the customer experience should be fast, simple, positive and memorable.
In treating customers the way we would want to be treated, with courtesy and respect.
In always listening to our customers.
Everyone working with Bodog.com is a customer service representative.
Individuals control their own destiny.
That hard work is essential for success.
Everyone should be rewarded based solely on efforts, results and attitude.
Significant competitive advantage comes from out-innovating our competitors.
Change is a desired constant state for success.
Creativity is highly valued.
Nothing comes at the expense of delivering value every day.
In being the lowest cost operator in our industry.
In winning by being fair to everyone we deal with.
This set of principles form the shared core values of our organization across all offices, and it is the glue that holds our system together.
All of our customers have an ideal level of customer service in their heads. And that ideal is the relationship they had with their mothers as a baby. Bodog.com may never live up to that lofty level of service, but by knowing that the correct corporate culture based on the right core values is needed to deliver a world-class experience to our customers, we are rapidly convincing the rest of the industry - and the world - that Bodog.com is in fact a special organization.
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